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FAQ
FREQUENTLY ASKED QUESTIONS
Do you sell your artwork?
Yes. All available artwork can be purchased here on my website. If you’re interested in one of my available originals please look trough my site. You may contact me for more information.
Do you take requests/commissions?
Yes, I do occasionally accept commissions. Contact me for more information or check out the commissions page.
What is an original?
An original is the actual physical canvas that I paint/draw on by hand. It starts out blank and I add layer after layer of medium to create the image. There is only one of each original and it shows more detail, value and texture than what can be replicated in a reproduction print.
What are prints?
Prints are reproductions or copies of originals. Once an original is finished, it is photographed and a digital file is created.
What is the difference between the paper and canvas prints?
While both are extremely high quality, the canvas is much more durable and provides more framing options including a gallery wrap. The paper is a fine art archival paper.
What is a limited edition?
All limited edition canvas prints are hand signed and numbered by me. Limited editions range in number from 5 to as high as 100 prints. Once the full number of prints in the edition has been printed, signed, numbered and sold, there will never be any more produced and it will no longer be available for purchase.
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total From | To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI &AK Standard Shipping | HI &AK 2-Day Shipping | HI &AK Overnight Shipping |
| $0.00 | $87.49 | $5.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $87.50 | $174.99 | $9.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $175.00 | $262.49 | $14.99 | $16.99 | $23.99 | $58.73 | $22.49 | $25.49 | $35.99 |
| $262.50 | $349.99 | $18.99 | $21.99 | $34.99 | $69.10 | $24.69 | $28.59 | $45.49 |
| $350.00 | $524.99 | $21.99 | $37.99 | $57.99 | $119.94 | $28.59 | $49.39 | $75.39 |
| $525.00 | $699.99 | $35.99 | $74.99 | $99.99 | $133.28 | $46.79 | $97.49 | $129.99 |
| $700.00 | $1749.99 | $49.99 | $83.99 | $125.99 | $222.16 | $64.99 | $109.19 | $163.79 |
| $1750.00 | $3499.99 | $75.99 | 105.99 | $149.99 | $322.19 | $98.79 | $137.79 | $194.99 |
| $3500.00 | Plus | $99.99 | $149.99 | $199.99 | $444.34 | $129.99 | $194.99 | $259.99 |
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 7-12 business days. Tracking information will be emailed to you as soon as available. Shipping for originals is free.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- For Prints we do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact katiemdahl.artist@gmail.com with your order number for further instructions.
- For originals or limited editions please contact katiemdahl.artist@gmail.com.
- Shipment arrives damaged: If your painting arrives and the box is damaged, please contact me immediately via the website to let me know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the work has been damaged (hopefully it is only superficial) but if the painting or print is damaged, please photograph the damaged artwork. NOTE: Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes. All of my original artworks are insured for transportation
CAN I CANCEL MY ORDER?
All print sales are final. Please contact katiemdahl.artist@gmail.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 5-10 business days.
HOW DO I RETURN MY PACKAGE of an original artwork?
30-day money back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, undamaged. Return shipping cost at customer’s expense; customer must insure artwork for return. For a refund please email katiemdahl.artist@gmail.com
WHO TO CONTACT?
You can reach out at any time by email at katiemdahl.artist@gmail.com
How Do I order a Custom Orders?
Custom orders are welcome. Please contact me via the website and I will be happy to discuss your personal needs for the artwork you envision.
How do i order Commission Work?
I welcome working with customers to create unique and creative work that is specific to your needs. Please contact me via the website to discuss any ideas you have reguarding commissions works. I welcome the possibility of using your photographs (rather then my own) to put through the same process and to see what appears. A non-refundable deposit is required, but if you are not totally satisfied with the completed work a full refund minus the deposit will be issued. Your total satifaction is my goal. We should all live with artwork we love.
